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WhatsApp Voice Notes in Web

Charie

Enhance Customer Engagement with WhatsApp Voice Notes in Enrollio

 

We’re excited to introduce the highly anticipated WhatsApp Voice Notes feature in Enrollio! This new addition enables you to send voice messages directly from your CRM, making communication with customers more personal, engaging, and efficient. Whether it’s addressing customer inquiries or sending appointment reminders, voice notes provide a personal touch that can enhance your customer relationships.

 

 

What’s New?

With the new WhatsApp Voice Notes feature, you can:

  • Record and Send Voice Notes: Easily record voice messages and send them directly to your customers within your ongoing service conversations.
  • Personalized Messages: Tailor each voice note for individual customers to strengthen relationships and provide a more human touch.
  • Boost Engagement: Engage with your customers on a deeper level by using voice to create more personable and memorable interactions.

Note: Voice notes can only be sent when there is an active service conversation between your business and the customer.

 

How It Works

Sending a voice note in Enrollio is simple:

  1. Navigate to Conversation > WhatsApp > Voice Note.
  2. Record the Audio: Use the recording feature to capture your message.
  3. Send: Deliver the voice note directly to your customer, creating a personalized experience in just a few clicks.

 

 

Real-Life Use Cases

Here are a few ways dance studio owners and other businesses can leverage this new feature:

  • Customer Support: Use voice notes to quickly address customer inquiries with more detailed explanations, giving a more personal and friendly touch than standard text messages.

  • Order Confirmations: Send personalized voice confirmations for customer orders to build trust and enhance their experience with your business.

  • Appointment Reminders: Increase attendance rates by sending voice reminders for upcoming appointments, ensuring customers remember and feel valued.

  • Special Offers and Promotions: Announce exclusive offers with an enthusiastic voice note to grab attention and encourage customer engagement.

  • Feedback Requests: Make your customers feel valued by requesting feedback through a personal voice message. This method can lead to higher response rates compared to text requests.

 

This new feature brings a fresh way to engage with your audience and elevate your customer interactions. Whether you're confirming orders or sending appointment reminders, WhatsApp Voice Notes make communication faster, friendlier, and more memorable.

 

For any questions or assistance in using this feature, feel free to reach out to our support team. We're here to help you make the most out of this exciting new addition to Enrollio!