Streamline your WhatsApp communication with Enrollio’s new message snippets. Create templates for quick responses, reduce costs, and personalize customer interactions.

We’re excited to introduce support for Message Snippets (Templates) in Enrollio’s WhatsApp integration! This powerful feature allows you to create and use predefined message templates for frequently sent content, making communication faster and more efficient. Whether it’s responding to inquiries or sending promotional messages, snippets streamline your interactions and help maintain consistent communication with your customers.

Key Highlights

Cost Efficiency:
Using message snippets significantly reduces messaging costs. When you send a snippet, it opens a service conversation on WhatsApp. For the next 24 hours from the last inbound message, you can send unlimited snippets, with costs incurred only once per 24-hour period. This helps you maximize the value of each service conversation while keeping costs low.

Predefined Templates for Quick Responses:
Save time by creating and reusing predefined message templates (snippets). These templates are ideal for common responses, promotional messages, and routine communications, ensuring faster and more consistent messaging across your channels.

Customizable Snippets with Dynamic Content:
Snippets can be customized with Custom Values and Trigger Links to personalize each message. This flexibility allows you to send a snippet immediately or make quick edits before sending, ensuring your messages feel personalized and relevant even when using predefined templates.

How It Works

Follow these simple steps to start using message snippets in Enrollio:

1. Go to Marketing > Templates (Snippets) > Add Template (Snippet) > Add Text Template (Snippet).
2. To use a snippet in a conversation, go to Conversation > WhatsApp > Insert Snippets.
3. Select the desired snippet. It will auto-populate into the message, and you can either send it immediately or make edits before clicking Send.

Why Use Message Snippets?

• Save Time: With templates ready to go, you can respond to customers quickly and efficiently without typing the same messages repeatedly.
• Improve Customer Experience: By personalizing templates with dynamic content, you ensure that every message feels relevant and tailored to your customers’ needs.
• Reduce Costs: Lower your messaging costs by sending unlimited snippets within a 24-hour window after an initial inbound message.

With WhatsApp Message Snippets, you can now optimize your customer communications while saving time and money. If you need any help setting up snippets or want advice on how to get the most out of this new feature, our support team is here to assist you.