The Product Access Removed Workflow Trigger allows you to build a workflow that will trigger whenever a contact's access to your membership products has been removed. The contact who received access to your applicable membership products will be added to the workflow when access has been removed. This article will give an overview of how to build a workflow using the Product Access Removed Workflow Trigger.
Note that this article will assume that you have already built Membership Products. For an overview of how to create Membership Products, see our article “How to Create and Edit Categories in Memberships”
Click “Add New Workflow Trigger”
Select Product Access Removed in the Membership section of the Workflow Triggers Menu or use the search feature. Once selected, the Trigger setup menu will appear
(Optional) You can change the workflow builder display name of this trigger using the textbox below Workflow Trigger Name. Note that this will only affect the display name within the workflow builder and has no other impact on the content or functionality of this Workflow Trigger.
Press + Add filters to expand the Filters section of the Trigger setup menu
If you do not add any filters to this section, then any time a contact has access removed from any Membership Product, then they will be added to this workflow
The Select Product filter parameter will only allow this workflow to be triggered when a contact has access removed from a selected product
You can filter by Custom Fields which you would set up elsewhere in your account. Filtering by these fields will only allow contacts who meet your Custom Value parameters to be added to this workflow
Press Save Trigger in the bottom right corner of the Trigger setup menu
Pro Tip: You can use any Workflow Actions to be triggered by the Product Access Removed trigger or you can leave this workflow without any actions.
If your Workflow is ready to be enabled, make sure the toggle switch under Save is set to Publish
Be sure to test your Workflow to ensure it is set up correctly using the Test Workflow button next to the Publish toggle switch.
For an in-depth overview of Workflow Testing see our article, “Using the Testing Features in Workflows”
Now your workflow is set up and ready to go with the Product Access Removed Workflow Trigger.
Q: What if access to the same product is removed multiple times?
A: The trigger fires each time. Use conditions or cooldowns to avoid duplicate actions.
Q: How do filters improve workflow accuracy?
A: Filters allow you to target specific programs, ensuring only relevant workflows run.
Q: Can I combine this with other triggers?
A: Yes! Combine with triggers like Tag Added or Subscription Expired for advanced automation.
Q: Can I notify different teams based on the product?
A: Absolutely. Use conditional actions to route notifications to the right team or staff member.
