In this article, you will learn how the WhatsApp trigger and action works.
Users can set up a WhatsApp Inbound message trigger using the 'Customer Replied' trigger, which includes a filter for the 'Reply Channel' set to WhatsApp.
Users will also have the ability to configure an Outbound message using the action 'Send WhatsApp Message.' This feature offers two options:
Free Text: Select 'None - Manual Text' from the dropdown menu to enter a custom text, which will be used to respond to the customer.
Approved Template: Choose from a list of pre-approved templates, which can then be sent to the customer.
