This new feature on Enrollio allows you to capture contacts' phone numbers and emails through live chat messages. It aims to make it easier for you to collect important contact information from potential and existing customers seamlessly.
Use Cases:
1. Lead Generation: Imagine a scenario where a potential student reaches out to you via live chat and provides their phone number to inquire about your dance classes. With this new feature, you can now capture their phone number directly from the chat message, making it easier for you to follow up and convert them into a student.
2. Customer Communication: If you have existing students who reach out to you through live chat for inquiries or support, you can now capture their phone numbers and emails effortlessly. This allows you to maintain a centralized database of contact information and streamline communication with your students.
3. Contact Merging: In case a contact already exists in your database with the same phone number or email provided through live chat, our system will automatically merge the new contact with the existing one. This ensures that all conversations and interactions with a particular contact are consolidated, making it easier for you to keep track of their engagement with your dance studio.
To take advantage of this new feature, simply encourage your website visitors to provide their phone numbers or emails through live chat messages. For example, if someone sends a message like "Hi, this is my number 9876543210" or "My email is example@email.com," our system will parse the message and capture the contact details accordingly.
We hope that this new feature will enhance your experience with Enrollio and help you better manage your contacts' information. If you have any questions or need further assistance, feel free to reach out to our support team.
Happy dancing!
