There are a variety of reasons when a social post may fail to successfully post to Facebook, GMB, Instagram, or LinkedIn. One of the most common examples is a Social Account token expiring. This can happen after a time period (set by the social media program itself - such as LinkedIn accou nt tokens expiring after 60 days and Facebook tokens expiring after 90 days), or if an account password is changed.
Below is a list of common reasons and solutions, along with the relevant error codes. This will help you troubleshoot any issues you may experience. When you navigate to the Social Planner and view “Failed” posts, you can see the error code, along with a message about the failure reason and the proposed solution.
Social AccountError CodeFailed Message with SolutionsFacebookOAuthException, 102, 109,
463, 467The Social Account token has expired. Please reconnect the social account.Facebook1, 2, Unexpected ErrorThere was a temporary error from Facebook. Give your browser a hard-refresh to clear your cache and retry in a few minutes.Facebook3The social account token has expired or the connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.Facebook10LeadConnector app is missing. Add the LeadConnector to your Page or Group.Facebook200-299The connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.Facebook368Post content violates community standards.Facebook506Duplicate post content. Posting duplicate content within 12 hours is prohibited.Facebook1609005Invalid link in a post.Facebook459User checkpoint. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.Facebook460Password mismatch. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.Facebook464Unconfirmed user. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.Facebook492Insufficient posting permission or expired token. Reconnect the account and check permissions.FacebookUnexpected ErrorThere was a temporary error from Facebook. Give your browser a hard-refresh to clear your cache and retry in a few minutes.FacebookTemporary BlockTemporary block. Facebook will make you wait a certain period before restoring your profile's ability to post.GMBMISSING_VALUE, INVALID_VALUEMissing Value. Complete your Google Business Profile setup and reconnect in Social Planner.GMBVALUE_OUTSIDE_ALLOWED_RANGEPost character limit exceeded. Reduce the number of words in the post copy.GMBOPERATION_EXECUTION_ERROR, EXPIRED_VALUEThe Social Account token has expired. Reconnect social account.GMBPHOTO_FETCH_FAILED, PHOTO_UPLOAD_FAILEDThe media upload failed.GMBOPERATION_UNSUPPORTED_
UNDER_ACCOUNT_CONDITIONSocial Account operation is not supported due to account conditions.GMBLOCATION_DISABLED_FOR
_LOCAL_POST_APILocal Post API disabled. This usually happens when the location is part of a chain.Instagram400 - 2207006The Social Account token for Instagram has expired, was revoked, or is invalid. Reconnect Instagram Business account in Social Planner.Instagram400 - 2207050Instagram Account is restricted. Make sure your account is a Business Account.Instagram400 - 2207028Instagram Business Account supports carousel posts with more than 2 images/videos and less than 10 images/videos.Instagram400 - 2207040Maximum Tag limit exceeded. Use 30 tags or less.Instagram400 - 2207005Insufficient User permission. Reconnect this social account via an account that has posting permission.LinkedIn400 or 403The Social Account token for LinkedIn has expired, was revoked, or is invalid. Reconnect LinkedIn.LinkedIn404, 500, 504Undefined LinkedIn issue. This should resolve itself shortly.LinkedIn422Duplicate post content. Posting duplicate content within 12 hours is prohibited.LinkedIn422The required field is not present or the post copy is large.LinkedIn400The connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.LinkedIn409There was a temporary error from LinkedIn. Give your browser a hard-refresh to clear your cache and retry in a few minutes.
