Live Chat is a dynamic, real-time communication tool that empowers website visitors (contacts) to establish direct and instant communication with users through a feature-rich webchat. It helps connect users with their audience and makes it easier to have meaningful conversations.
Chat Widget
Users can customize the chat widget's appearance, such as choosing avatars, colors, branding, and legal messages. You can create welcoming messages to engage visitors and set time settings for inactive periods. Users can get the widget code and add it to their website for easy integration.
How to Customize Chat Widget
Go to Site > choose Chat Widget
Edit Chat Bubble
Select Chat Type.
Choose between SMS or Email Chat or Live Chat
Edit Acknowledgement Settings.
Please note that SMS or Email Chat and Live Chat have differrent Acknowledgement Settings.
Once you're done editing, get the code and add it to your WordPress or Enrollio website,
How to add Chat Widget code to a Website.
Go to Sites > Websites
Choose a website > click Edit
Enable Widget
The Chat Widget can be added to funnels too.
Conversations
Live Chat is seamlessly integrated as a dedicated channel within the Conversations module. This integration allows users to communicate with web visitors in real-time without the hassle of navigating to separate platforms. Users are endowed with two significant manual actions for precise control over Live Chat interactions.
Request Contact Details: This action allows users to seamlessly send a contact detail form to web visitors. It paves the way for extended and personalized communication, opening doors to deeper interactions.
End Live Chat: This feature empowers users to wrap up the chat efficiently when a matter has been successfully resolved.
