Enrollio’s Group Calendar feature is a powerful tool for managing your studio’s dance class appointments. In some cases, however, the system may inadvertently assign a student’s contact to the wrong team member when an appointment is booked. This issue can disrupt your workflow and communication, especially in a busy studio environment.
Review Team Assignment Settings
Verify that your studio’s team settings in Enrollio are correctly configured.
Confirm whether you are using a round-robin calendar or a designated assignment structure.
Ensure that the settings reflect the intended dance instructor or admin for each class booking.
Check Your Calendar Link Setup
Make sure that the unique calendar link you share with parents accurately reflects your studio’s team calendars.
Cross-reference your settings with the Enrollio knowledge base guide on user calendar link setup for team calendars.
Examine Workflow and Automation Rules
Review any automation workflows you have set up in Enrollio that trigger on new dance class bookings.
Determine if any workflow triggers are causing the contact to be reassigned.
Adjust the rules so the student’s contact remains linked to the correct instructor or team member.
Confirm Integration with Other Systems
If your studio uses additional integrations or third-party apps with Enrollio, check that none are interfering with the contact assignment process.
Make sure that all connected systems follow the same protocols for assigning student bookings.
Contact Enrollio Support if Needed
If you continue to experience issues after checking the above items, reach out to Enrollio support.
Provide details about your studio’s setup, any custom automation rules, and examples of the incorrect assignments.
Include screenshots or logs where possible to help support diagnose the issue.
Team Member Assignment (Round Robin Calendar)
Learn more about configuring team member assignments specifically for a round-robin setup in your dance studio.
Group Calendar Overview
Get detailed information on how the Group Calendar works and how it can be optimized for your scheduling needs.
Workflow Trigger – Appointment Status
Understand how appointment status changes might trigger automation workflows that affect contact assignments.
By ensuring your Enrollio settings are correctly configured, your dance studio can manage class appointments seamlessly, providing a smoother experience for both your team and your students. If the issue persists, the Enrollio support team is here to help you keep your studio’s schedule on beat.
