The Say/Play action allows you to provide instructions or important information to callers via text-to-speech or pre-recorded audio. This feature is part of an IVR (Interactive Voice Response) system from Enrollio that can help you guide callers—whether they’re inquiring about class schedules, upcoming recitals, or registration details.
Say/Play
This action enables you to choose between delivering messages through text-to-speech or playing a pre-recorded audio file. For example, you might use it to greet parents, instruct new students, or announce special events at your dance studio.
How to Configure
Say or Play Message: Choose whether you want to deliver a text-to-speech message or play a pre-recorded audio message.
Say a message: Input the text you want the system to convert into speech.
Play a message: Upload an audio file that will be played for the caller.
Text to Say: (For text-to-speech) Enter the text that the system will read aloud.
Language: Select the language in which the message should be spoken. Currently, only English is supported.
Message Voice: Choose the type of voice, such as male or female, that will be used if text-to-speech is selected.
Number of Loops: Set how many times you want the message to be repeated. The default is 1.
Field Details
Say or Play Message
Description: Choose between text-to-speech or playing a pre-recorded audio message.
Mandatory: Yes
Text to Say
Description: The text that will be converted to speech (only used for text-to-speech).
Mandatory: No (only applicable for text-to-speech option)
Language
Description: The language the text will be spoken in.
Mandatory: Yes
Message Voice
Description: Select the voice type (e.g., male or female) for text-to-speech.
Mandatory: Yes
Number of Loops
Description: The number of times the message should be repeated.
Mandatory: No
Example
Suppose you want to set up a warm welcome for students and parents calling your studio to learn about class schedules. Your configuration might look like:
Action Name: Welcome Message for Dance Studio Callers
Say or Play Message: Say a message
Text to Say: "Hello and welcome to our dance studio. Please listen as we guide you through our class schedules and upcoming recitals."
Language: English (US)
Message Voice: Woman
Number of Loops: 1
For pre-recorded audio messages, ensure your file is in a compatible format (e.g., MP3).
Adjust the number of loops based on the type and importance of the message you’re conveying to your callers.
This guide helps you streamline communication for your dance studio, ensuring that every runner, parent, or guest hears a friendly, professional message that reflects the excitement and professionalism of your studio.
Happy dancing and smooth transitions with Enrollio’s IVR features!
