This action allows your automated dance studio phone system (IVR) to collect voice recordings as voicemail messages. Here’s how it can help in your studio:
Parents can leave messages about class registrations, cancellations, or any questions.
Provides an opportunity to give clear instructions and information about scheduling classes or upcoming dance events.
Makes it easy to follow up on missed calls without interrupting your dance lessons.
Below are the configuration steps to set up your Record Voicemail action in Enrollio for your studio:
Action Name: Give a unique name to the voicemail action (for example, “Record Parent Voicemail”).
Play Beep: Optionally enable this to play a beep, indicating to the caller that the recording has started.
Stop Recording After (Seconds of Silence): Define the period of silence (in seconds) after which the recording will automatically stop. This is useful if a caller pauses, ensuring you don’t record unnecessary background noise from a studio rehearsal.
Stop Recording on Keypress: Allow the caller to end the recording on their own by pressing a key, such as the hash (#) key. This gives parents a quick way to signal that they have finished their message.
Max Recording Length: Set the maximum duration of the voicemail in seconds. This prevents long messages and ensures efficient use of your studio’s resources (e.g., 360 seconds for a 6-minute recording).
Add Voice Instructions (Optional): You can instruct the caller with a message, such as “Please record your message after the beep. Let us know any details about your inquiry or registration.” This helps ensure that parents know what information to leave.
Imagine a scenario where a parent calls in asking about dance class schedules, but you’re busy assisting in a rehearsal or training session. Here’s how to set up the voicemail:
Action Name: “Record Parent Voicemail”
Play Beep: Enabled (to signal that the recording is in progress)
Stop Recording After (Seconds of Silence): 5 seconds (automatically stop after detecting silence)
Stop Recording on Keypress: Use the hash (#) key (allow parents to stop recording when done)
Max Recording Length: 360 seconds (maximum of 6 minutes to keep voicemail concise)
Add Voice Instructions: “Please record your message after the beep. Tell us if you have any questions about class timings or registration.”
Stop Recording on Silence: This feature automatically ends recording after a set period of silence—helpful if a parent starts to record but then stops talking, ensuring no unnecessary noise is captured.
Recording Keypress: This option allows callers the flexibility to manually stop the recording when they have finished providing the necessary details.
Max Recording Length: Be sure to set an appropriate time limit based on your studio’s needs and storage capacity, ensuring that voiced messages remain focused and easy to review.
With Enrollio’s Record Voicemail action, you can ensure that your dance studio never misses an important message, whether it's an inquiry about class registrations or feedback on a recent performance.
Happy dancing and smooth operations at your studio with Enrollio!
