The Call action in Enrollio is used to automatically start a call to either the assigned studio member or a designated number. Before the call connects, a whisper message can be played that provides details about the upcoming event or schedule changes. Additionally, advanced options like voicemail detection and connecting the call after a keypress help ensure that the call reaches a live person.
Call
Definition: The name for this specific call action.
Example: Name your action "Dance Class Reminder Call" to clearly indicate its purpose.
The Call action allows you to automatically call a studio member (like an instructor) or a default studio number when a key dance studio event occurs.
The system can play a customized whisper message—perfect for reminding instructors about class details or costume pick-up times.
It supports voicemail detection so that if the call hits voicemail, it can be handled differently, ensuring you’re in sync with your busy studio schedule.
Call Whisper:
A short message that is played to the receiver before the call connects.
You can personalize this message with custom values like the instructor’s name or the dance class time.
Note: This whisper message will play up to three times to ensure clarity.
Call Timeout (s):
The maximum number of seconds to wait before ending the call attempt if it is not answered.
This ensures that instructors aren’t left waiting too long on their phone.
Disable Voicemail Detect:
When enabled, the system bypasses voicemail detection.
This option may be useful to quickly connect an instructor on a tight schedule, even though it might sometimes result in the call being directed to voicemail.
Connect Call After Keypress:
When enabled, the call will only connect after the instructor or staff member confirms by pressing a key.
This extra step confirms that a live person has answered, ensuring that important dance class details get communicated accurately.
Add the Call Action:
In your workflow, select the Call action from the list of available actions.
Set Action Name:
Provide a name for this action, such as "Dance Class Reminder Call."
Enter Whisper Message:
Type the message you want the receiver to hear. For example: "You have a new dance class scheduled with [Instructor Name] at [Class Time]. Press any key to confirm."
Set Call Timeout:
Define the time in seconds for the call to attempt connection before ending (e.g., 30 seconds).
Configure Advanced Settings:
Decide whether to enable voicemail detection or require a keypress to connect the call.
Save the Configuration:
Once all settings are configured, save the action so that it will activate automatically based on your workflow triggers.
Imagine you have a new dance class confirmed at your studio. Here's how you could set up the workflow:
Trigger:
"Class Confirmed" – When a dance class is confirmed, the system automatically initiates a call.
Action Configuration:
Action Name: Dance Class Reminder Call
Call Whisper: "Hi [Instructor Name], you have a dance class scheduled at [Class Time]. Please press any key to confirm your availability."
Call Timeout: 30 seconds
Disable Voicemail Detect: Enabled (for a quicker connection)
Connect Call After Keypress: Enabled (to ensure a live person is on the line)
Using these settings, you can ensure that instructors receive timely reminders about their classes, allowing for smoother operations and a more responsive studio environment.
Class Confirmed:
Automatically call the assigned instructor when a dance class is confirmed.
Enrollment Inquiry Received:
Initiate a call when an enrollment inquiry is submitted (for example, using your online signup form) to quickly connect with potential new students or their guardians.
By integrating the Call action into your Enrollio workflows, your studio can enhance communication efforts, ensuring that all dance classes and events run as smoothly as possible.
Enrollio’s Call action is a powerful tool for dance studio owners, designed specifically to meet the unique needs of a busy dance environment. Happy dancing and keep your studio in perfect rhythm with Enrollio!
