If you received an email with the subject "A Facebook Token Has Expired In Your Enrollio Account," this means that the Facebook integration for one of your dance studio accounts has become disconnected. For many studio owners, this integration helps keep your Facebook page connected to your enrollment tools, ensuring that class sign-ups and event promotions run smoothly.
Log in to your Enrollio account.
Select the dance studio account indicated in the email from the "Switch To An Account" dropdown.
In the left-hand sidebar, scroll down and click Settings.
From the menu at the top of the screen, click Integrations.
Click the Connect button under the Facebook icon.
In the window that appears, continue as yourself by selecting the Facebook page that you want to connect (for example, the page for your dance studio) and then click the Connect Page button.
There are several reasons that could cause the Facebook integration to disconnect. The most common are:
A user changes their Facebook password.
The Facebook token naturally expires after a period of time.
A user de-authorizes your app.
A user logs out of Facebook.
A user changes page permissions or adds/removes a user.
A virtual assistant or team member logs in from a different location without using a VPN.
Reconnecting your Facebook page should restore the integration, allowing you to continue promoting class schedules and special dance events seamlessly. If you encounter further issues, please consider reviewing your team’s login activity or updating the Facebook app permissions.
Enjoy making your dance studio’s social media presence as vibrant as your performances!
