When managing your dance studio with Enrollio, you may sometimes encounter the following error when trying to send SMS messages to parents, teachers, or students:
"An error has occurred. Please try again. Error message: The From phone number is not a valid, SMS-capable inbound phone number or short code for your account."
This error indicates that the Twilio phone number currently used by Enrollio is set up for voice calls only and does not support SMS messaging.
As a dance studio owner, it’s important to ensure that all communication channels work seamlessly for class notifications, event updates, and emergency alerts. If you see this error, your SMS messages may not be delivered, impacting your ability to keep everyone informed.
To fix this, you need to verify that the Twilio number you are using is capable of handling both SMS and voice communications. Here’s how to check and update your setup:
Confirm that the country where your dance studio operates offers Twilio phone numbers with both SMS and voice capabilities. Use Twilio’s international phone number availability guide as a resource.
In the Twilio console, check if the current number attached to Enrollio supports SMS messaging. If it does not, you will need to purchase or assign a new number that is SMS-capable.
If your local regulations or country limitations prevent you from obtaining a number with both capabilities, use Enrollio’s phone assignment feature. This allows you to assign a dedicated SMS/Voice-capable Twilio number exclusively for messaging purposes.
Review the list of countries and available features provided by Twilio to ensure that your studio’s country supports SMS-capable numbers.
Visit the Twilio console to search for and purchase a phone number that offers both SMS and voice capabilities for use with Enrollio.
Follow Enrollio’s phone assignment instructions to correctly set up your new SMS/Voice-capable number.
By following these steps, your dance studio will be back in rhythm—ensuring that all your SMS communications reach parents, teachers, and students without a hitch.
Happy dancing and smooth operations with Enrollio!
