You can now customize the chat widget according to your preferences, including the placement, look, and feel, and bring more customizations.
Navigate to Sites > Go to Chat Widget
Click on New to Create Chat Widget
Select the option between the SMS/Email Widget, Live Chat, or WhatsApp Chat
Once that is done, you will be able to go to Widget to customize the look and feel with options for different styles and themes. There are options to select the avatar images, placements, and size of the widget.
Add Chat Launcher with or without prompt
Select the Chat icon
Select the theme or customize it according to your brand
Allow users to add the message for first-time and return visitors
Add Avatar images
Select where you would like to add the widget placement
Widget dimension - keep it auto or customize it with width and height
Next is the Chat Window, where all the messages visible to visitors are configured. For each type, the chat widget adds extra fields. In the Chat Window, you can configure branding and compliance parts.
Add Chat Window title, Intro message, allow users to enable email and change CTA button
Allow users to add their own branding and legal consent for HIPAA
The last option is messaging, which allows customization of acknowledgment and language settings.
Add support contact details, acknowledgment message, and greetings
Select the language for the chat widget
If you were already using the chat widget, it will show in the Widget option of the theme with a light blue color. The WordPress plugin will work for the default widget, and allowing users to select the widget will be part of upcoming releases.
