How to Move/Remove Contacts from Workflow Steps

In this article, you will learn how to move or remove contacts from workflow steps. This can be useful in case these contacts were added by mistake and to this workflow, or if you no longer want them to wait to move them to another step. 

Step 1: Access your Workflow

• Choose a workflow that has contacts you want to remove.

Option 1: Delete from the action step

• If a workflow step has a contact on that step, there will be a user icon on the top part of that step. If you click on that icon, a list will pop up that shows all the contacts waiting in that step. 

• Click on that contact(s) 

• That will show the contacts that live in that step 

Trash Can: The contact will be removed from the workflow entirely 

Running Man: The contact will be moved to the next step in the workflow

NOTE: If you click one of these buttons, that action will occur for ALL the contacts in that step.

Option 2: Delete from the Enrollment History tab

• If you want to delete a single contact from a workflow or move that contact to another step, go to the Enrollment History tab at the top of the builder view.

This will show you a list of all contacts in this workflow as well as the current step they are in.  

Next to the name and email of the contact, you can click on the Delete button that will remove the contact from the workflow or the Move to Next Step button to move that contact to the next step in the workflow.